IT support – 6 steps for troubleshooting poor Wi-Fi

Having an unreliable Wi-Fi router or signal is a pain, but with a little know-how you can tackle some of the problems on your own. The IT support team at Tekkie Help lead us through the best steps to take, including how to do a Wi-Fi test when a strong signal is proving elusive!

#1 Check your device connections and start a Wi-Fi test

To do a Wi-Fi test, first ensure your router is turned on and that your device is connected to the correct network. If you have more than one access point and router, your device may be connected to one further away. If you only see one network, turn the Wi-Fi on the device off and then on. This will allow it to connect to the closest router.

#2 Restart your Wi-Fi router

Restarting your Wi-Fi router can often resolve connection issues (the good old “off and on” technique!). Unplug the router from the power source, wait for 10 seconds, then plug it back in. Wait a few minutes for the router to restart and check if the Wi-Fi is working.

#3 Check the signal strength

If your device is far away from the router, the signal may be weak or lost. Consider moving closer to the router, or try moving the router to a more central location in your home or office. If this isn’t possible, you may need to add additional access points – Tekkie Help can assist with this to allow you to get seamless coverage throughout your home.

#4 Forget and reconnect

Forgetting and reconnecting to your Wi-Fi network can sometimes solve connection issues. To forget a network, go to your device’s Wi-Fi settings, find the network, and select “Forget.” Then, reconnect to the network.

#5 Check for interference

Other electronics can interfere with Wi-Fi signals. Make sure that your router is not placed near any other electronics that could interfere with the signal. Devices such as microwaves, cordless phones and Bluetooth devices can cause interference.

#6 Check for firmware updates

If your Wi-Fi router is outdated, it may not be able to support the latest Wi-Fi standards. Check the manufacturer’s website for firmware updates that can improve the performance of your router. Tekkie Help can assist with firmware upgrades if it sounds a little daunting!

If you’re still experiencing problems, contact Tekkie Help, a local IT support company for assistance. They can provide you with further troubleshooting steps, including sending a technician to your location to resolve the issue if needed.

To book an appointment for IT support with Tekkie Help, call 8113 8682 or email support@tekkiehelp.com.

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This article appeared in the March 2025 edition of Expat Living. You can purchase the latest issue or subscribe so you never miss a copy!

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