Moving home is stressful enough at the best of times; roll into that moving from one country to another, and the anxiety can be overwhelming. You entrust your treasured belongings to a removal company in the hope that everything that went in in one piece, comes out in one piece too! If you are moving to Singapore or moving within the island, we find out from these expats why they chose their relocation companies, and how they rated their services from one home to their next.
Eli and Ganna Rokun, daughter Sonia and Mr Burger the bulldog, Ukrainian
When we moved to Singapore from Ukraine, we only had one week to organise our moving process. Allied Pickfords had been chosen by our employer, and they did amazingly well to take the stress away while meeting a tough schedule to prepare the customs’ paperwork, organise a survey and packing dates, arrange the container and all the other formalities.
We would particularly like to highlight the outstanding communication we had with our move manager Erlinda at every single step of the relocation. Erlinda managed our expectations in terms of transit times, prepared us for the packing and delivery days, briefed us about Singapore and provided lots of extremely useful information. Every conversation was followed by a summary email, so we could crosscheck at any moment of the move. Both teams in Ukraine and Singapore were professional and friendly.
We also appreciated our choice of insurance options. We selected the lump sum policy – it had decent coverage and there was no need to prepare a valued inventory. We had lots of small and unique objects, books and clothes, and it would have taken ages for us to make a valued list if we’d been asked to do so. In the end, every single fragile item arrived safely.
Last but not least, after the initiation we received a tracking number with a link. Having full visibility over the delivery dates online helped us to arrange our temporary accommodation and set up a new lease without overspending for a hotel stay. We can’t thank Allied Pickfords enough for providing us with such a great experience.
Adam and Cheryl O’Donnell, with one-year-old son Roman, British
Having spent five years in Singapore, we decided to move back home to Scotland to be closer to family. We chose SIR Move as we had gathered numerous quotes and determined them to be the best for service and price.
They were very professional and easy to deal with from the first phone call. They sent three guys to pack up our three-bedroom condo in Bukit Timah, and they prepared a system to help make the unpacking at the other end as straightforward as possible, which was impressive. This was a full condo pack and they were finished within six hours, which we found exceptional.
Although we are yet to have our container delivered as it’s still in customs, going by our experience so far with SIR Move, we would highly recommend them to friends.
Joyce Schuijt-Broeksma, Dutch
We were relocating from a small town in Holland (Wijk aan Zee, about a half hour’s drive from Amsterdam) to Singapore (we live near VivoCity) with my husband’s job. His company chooses the moving company that employees use for moves, and they always work with the same company in Holland, one that works with Asian Tigers here in Singapore.
Both companies did a great job. Our belongings were packed really well at the Holland end, and we were kept informed about the progress during the journey.
The Asian Tigers team took care of our airfreight, and when the goods arrived they did their utmost to make sure everything was covered and protected, from the walls to the floors, if necessary. They unpacked carefully, and checked with us as to what we wanted to unpack ourselves, which we really appreciated. They also put everything together for us, such as our beds. Everything went smoothly, and we would definitely use them again.
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